FAQ

Frequently Asked Questions 🐾

Shipping

How long does shipping take?
Orders are printed on demand and shipped within 3-5 business days. Domestic shipping typically takes 5-7 days total. International orders may take 2-4 weeks.

Do you ship internationally?
Yes! We ship to most countries. Rates calculated at checkout.

Sizing

How do your shirts fit?
Our apparel runs true to size in a unisex fit. If you prefer a more fitted look, size down. Check the size chart on each product page for exact measurements.

Returns

What is your return policy?
We accept returns on unused items within 30 days of delivery. Since most items are print-on-demand, we cannot accept returns on customized items unless they arrive damaged. Contact us with photos and we will make it right!

Products

Are your products officially licensed?
All designs are original creations of Purr & Paws Place.

Can I request a custom design?
At this time, we do not offer custom designs. But follow us — we are always adding new products!